At The Cleaning Authority Parkville, your comfort and trust are our highest priorities. We operate under the core principle: "We Treat Your Home Like Our Home." We are committed to providing a thorough, high-quality cleaning service with every visit, and we proudly stand behind our work. That's why we offer our 100% Satisfaction Guarantee to ensure you receive the service you expect—every time.
The Foundation of Our Quality
Our confidence in our service stems from our proven methods:
- The Detail-Clean Rotation System®: Developed over 25+ years and used in millions of cleans, this exclusive system ensures a detail level of clean is maintained in your home through a rotating schedule. Every cleaning follows this system to ensure no area is overlooked.
- Professionally Trained Employees: Our local cleaning crews are rigorously trained on our patented system and best practices.
- Fully Bonded and Insured: We provide complete peace of mind. The Cleaning Authority Parkville is fully bonded and insured, protecting you and your property while our team is working in your home.
- Environmentally Responsible Products: We are committed to using cleaning solutions that are environmentally responsible, sustainable, and safe for your family, your pets, and the Earth.
1. Our Commitment to Excellence
We promise that every cleaning service will meet our rigorous standards. If you are ever unhappy with any area that's been cleaned, please contact us immediately. We will make it right—no questions asked.
2. The Scope of Our Guarantee
Our Satisfaction Guarantee applies to all standard recurring and one-time cleaning services provided by The Cleaning Authority Parkville.
- Reporting Period: To ensure we can accurately address the issue, all claims must be reported to our office within 24 hours of the cleaning service completion time.
- Workmanship: This guarantee specifically covers the quality of the cleaning performed according to the agreed-upon work order and our Detail-Clean Rotation System®.
3. Your Resolution: Our Guarantee in Action
If a service issue arises and is reported within the 24-hour window, we will take the following immediate action at no additional cost to you:
- The Reclean: We will send a team back to your home, typically by the next business day, to reclean the specific area(s) of concern and ensure it meets our quality standards.
- Confirmation: A manager will follow up with you after the reclean to confirm that the issue has been fully resolved to your satisfaction.
- Refund Option: If, after the reclean, the issue remains unresolved, we reserve the right, at our discretion, to offer a credit for future service or a partial refund for the portion of the service that failed to meet expectations.
4. How to Report an Issue (Claim Process)
To file a claim under this Satisfaction Guarantee, please contact our office immediately during business hours (Mon-Fri 8:00 AM–5:00 PM):
Contact Method
Details
Phone (Fastest Method)
410-663-3283
Email
info@thecleaningauthority-parkville.com
Office Address
2914 East Joppa Rd Suite 103 Parkville Md. 21234
We will acknowledge your request and schedule a prompt resolution.
5. Guarantee Limitations & Exclusions
While we strive for perfection, our guarantee does not apply to:
- Pre-Existing Conditions: Damage or wear and tear to surfaces or items that existed prior to our service (e.g., permanent stains, unremovable buildup, rust).
- Unreported Issues: Issues reported outside of the 24-hour reporting window.
- Post-Service Alterations: Cleanliness issues caused by people, pets, or circumstances that occurred after our team left your premises.
- Access Denial: If we are unable to access the home or the specific area of concern to perform the reclean within 2 business days of the initial service.
- Systems/Equipment We Did Not Clean: We are not responsible for the future performance or failure of items we did not install or service.
Serving Parkville and surrounding areas. We appreciate your feedback and look forward to earning your continued trust.
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