Cleaning Service FAQs | The Cleaning Authority Parkville

How do I reschedule a cleaning service with The Cleaning Authority?

To reschedule your cleaning, simply call our local Parkville office at 410-663-3283. If you use the MyTCA app, you can request an alternate day directly in the app. Please make rescheduling requests at least 48 hours in advance.

Will my house be inspected after the cleaning is finished?

We are committed to high quality! Our Quality Control Inspectors randomly check our teams while they work. In some cases, they may enter your home after the team leaves to complete an inspection. This ensures every clean meets our high standards.

What should I do about my home's security alarm system?

Please provide us with the alarm code and steps to turn it off and on when we arrive. We will make sure the alarm is reset when we leave. You can also disable the system entirely on your scheduled cleaning day.

How can I cancel a cleaning appointment with The Cleaning Authority?

To cancel, please call the local office at 410-663-3283. You can also use the MyTCA app to request a cancellation. To avoid a possible fee, all cancellations must be made at least 48 hours before your scheduled clean.

Can I schedule a one-time extra or additional deep clean?

Yes! We are happy to help you with an extra clean. Please call our local Parkville office at 410-663-3283, and a representative will schedule the additional service right away.

How do I add or remove extra rooms from my cleaning plan?

To change your service list, you can call our office, or if you use the MyTCA app, you can add or remove rooms up to 48 hours before your clean date. This gives our team time to adjust their schedule.

What is the best way to leave a tip for the cleaning team?

Tipping is a great way to thank your team. You can leave a cash tip during the clean, or if you use the MyTCA app, you can easily set up a one-time or automatic recurring tip in your "Wallet" section.

How can I tell if my cleaning team is on their way to my house?

If your local office uses the MyTCA app, you can track your cleaning team's estimated time of arrival (ETA) directly through the app's display feature. The display will update when they arrive.

How do I refer a friend or family member to The Cleaning Authority?

If your local office is part of the referral program and uses the MyTCA app, you can easily refer friends by selecting the "Refer a Friend" option and providing their email address.

What if I am not satisfied with the cleaning service?

We stand behind our work with a 100% Satisfaction Guarantee. If you are unhappy with any area we've cleaned, call us, and we will return the next business day to re-clean it at no extra cost to you.

Is The Cleaning Authority insured, bonded, and are your staff W2 employees?

Yes, absolutely. We are fully insured and bonded for your protection and peace of mind. All of our cleaners are W2 employees, which means they are trained, background-checked, and covered by our company.

Do you use safe, eco-friendly cleaning products?

Yes, we prioritize your family's health. We use environmentally responsible cleaning products that are effective against dirt and grime but safe for your children, pets, and the environment.

Do I need to sign a long-term contract for your service?

No, you never need to sign a contract. We want you to stay a client because you are happy with our service, not because you are locked in. You can change or cancel service at any time.

How much does a cleaning service cost?

Since every home is different, pricing depends on your home's size, condition, and service frequency (weekly, bi-weekly, etc.). Please call us at 410-663-3283 or request a free estimate on our website for an accurate price.

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